Supporting Vulnerable Customers Policy

Our commitment

We understand our customers may find themselves in circumstances, at different times in their lives, where they need extra help. Pulse Insure is committed to working with our partners to identify and support customers experiencing vulnerability.

What is vulnerability?

Vulnerability can come in many forms and include a variety of factors, such as:

• Disability or health conditions
• Family and domestic violence
• Language or literacy barriers or cultural backgrounds, and
• Other relevant circumstances such as financial distress.

What can we do to help?

If you are experiencing vulnerability, we encourage you or your representative to talk to us about the difficulties you may be experiencing. Our staff and representatives are trained and equipped to offer additional assistance or support and we will try our best to support you. We ensure all our customers are treated with respect, dignity and empathy.

How do we protect your privacy?

The protection of your information and privacy is important to us. Any personal information you provide us will be handled in accordance with our Privacy Policy. For more information on how we collect, store and use your information please see our website https://pulseinsure.co.nz/privacy-policy/.

What other support services are available?

Included below are a number of free external support services that may help you. In an emergency, or if you’re not feeling safe, always call 111.